English is an official language in the Philippines (they are the fourth largest English-speaking country in the world!) giving them a considerable advantage in the outsourcing industry. Additionally, the education system is set up similar to the US and Australia, with a focus on higher education and an organized system of degrees and skill levels. The Philippine public and private university system combined produces almost 700,000 graduates per year, with many graduates focused on technical areas such as degrees in computer science and programming. At least 50% of total graduates obtained degrees in business administration, marketing/communications, and other commercial areas.

Very simply, there is a huge amount of work that goes into sourcing quality offshore staff. Once a candidate is identified, we complete reference checks, English proficiency tests, and ensure that they have the qualifications needed for the role. We then continue to streamline the process for you by handling payroll and HR requirements.

You are only required to pay for hours worked, as there is no obligation to pay sick days or holidays. However, if you would like to provide compensation to staff for time off, you are welcome to do so at your discretion.

We do not provide phone systems or dialers for staff. However, your assigned recruiter is happy to provide extra information about different VoIP services (voice over Internet protocol), all of which are easy to set up.